Terms of Service

About these terms and what they cover

These Terms of Service (“Terms”) are an agreement between you and DIA'LOG Jewelers Limited (“DIA'LOG”, “we”, “us”), a company incorporated in Hong Kong. They govern your use of our website at dialogjewelers.com and the DIA'LOG membership platform — the software and tools we provide to help jewelers work with us (together, the “Platform”).

These Terms do NOT govern the purchase of jewelry. The Platform is a tool that supports our work together; the jewelry itself is a separate transaction. Each piece you order is governed by the sales invoice for that order and the terms stated on it — not by these Terms.

By using the website or the Platform, or by accepting these Terms when you sign up, you agree to them. If you’re accepting on behalf of a business, you confirm you’re authorized to do so.

The membership and the Platform

A DIA'LOG membership gives you access to our software — such as the catalog, briefs, instant quotes, client tools, and order tracking — to source and manage fine jewelry more easily. The Platform is a tool to support your work with us; it is not sold as a standalone product.

We continue to improve the Platform, and may add, change, or remove features over time. We’ll aim to give notice of significant changes that affect how you use it.

Your account

You’ll need an account to use the Platform. Keep your login details secure, give us accurate information, and let us know of any unauthorized use. You’re responsible for activity under your account and for anyone on your team you give access to.

Acceptable use

When using the Platform, please don’t:

• use it unlawfully, or to store or share content that is unlawful, infringing, or that you don’t have the right to use;
• copy, resell, rent out, or give others access to the Platform, or use it to build a competing product;
• attempt to reverse-engineer, decompile, or extract the Platform’s source code, or interfere with its security or normal operation;
• access, copy, or extract the catalog or other content by automated means — such as scraping, crawling, or bulk download — or attempt to copy the catalog as a whole;
• misrepresent who you are, or use the Platform in a way that harms DIA'LOG, other users, or third parties.

Membership fees and billing

Membership is paid at the rate and on the billing cycle shown when you sign up (for example, a 6-month or annual term, paid monthly or upfront). Fees are stated exclusive of any taxes, which you’re responsible for where they apply.

Unless you cancel, your membership renews automatically for another term of the same length. You can cancel at any time to stop the next renewal; your access continues until the end of the term you’ve already paid for. Fees already paid for the current term are non-refundable, except where we agree otherwise or where the law requires a refund.

We may change membership fees, but only with at least 30 days’ notice before they would take effect at your next renewal. If a payment fails or is overdue, we may pause your access after giving you reasonable notice and a chance to fix it.

Jewelry orders are separate

Holding a membership doesn’t commit either of us to any particular jewelry order. When you do order a piece, that purchase — including its price, deposit, production, delivery, and any related terms — is governed by the sales invoice for that order, not by these Terms. If anything in these Terms appears to conflict with a sales invoice about a jewelry order, the sales invoice governs that order.

Estimates and quotations are not final prices

Any prices, costs, or quotations shown in the Platform — including the instant or “live” cost estimate — are cost estimates only. They’re there to help you plan and to set a deposit. They are not offers, binding prices, or guarantees, and they may contain errors.

The amount actually payable for a piece is the final price, which can only be calculated after production, based on the actual metal, stones, and work involved. That final price is set out in the sales invoice for the order, and it is what governs. An estimate may differ from the final price — sometimes significantly — and an estimate (or any error in one) does not bind DIA'LOG to the estimated amount or entitle anyone to it.

You are responsible for how you present estimates to your own clients. We are not liable for any difference between an estimate and the final price, including any commitment you make to a client based on an estimate.

Intellectual property

The Platform, its software, the DIA'LOG name and marks, and the content we provide belong to DIA'LOG or our licensors. Your membership grants you a limited, non-exclusive right to use the Platform for your business while your membership is active — nothing more.

You keep ownership of the data and materials you put into the Platform (your “Content”). You grant us the permission we need to host, process, and display that Content in order to provide the Platform to you. If you send us feedback or suggestions, we may use them to improve our services without obligation to you.

Our catalog, photos, and designs

The product photography, design files, renderings, specifications, and other catalog materials we make available through the Platform (our “Catalog Content”) are owned by DIA'LOG or our licensors and are central to our business. Your membership lets you use Catalog Content for one purpose only: to present and sell the pieces to your own clients, and to order those pieces through DIA'LOG.

Except with our prior written consent, you may not:

• use any Catalog Content — including photos, designs, renderings, or specifications — to have a piece produced, reproduced, copied, sampled, or quoted by any manufacturer, workshop, or supplier other than DIA'LOG;
• use Catalog Content to train, fine-tune, or prompt any artificial-intelligence or machine-learning tool, or to generate, regenerate, or create new or derivative images or designs from it;
• copy, download, republish, redistribute, or publicly display Catalog Content other than as needed to present the pieces to your own clients in the ordinary course of selling them through DIA'LOG;
• remove, obscure, or alter any credit, watermark, or notice on Catalog Content.

Confidentiality and our partners

Through your membership you’ll have access to information that is confidential to DIA'LOG — including our pricing, cost estimates, margins, and the costs behind them; the identity of, and our relationships with, our manufacturing partners and suppliers; and other non-public business, technical, or commercial information. All of this is our confidential information, whether or not it’s marked as such. The fact that a cost estimate is generated after production doesn’t make it any less our confidential pricing.

You agree to keep our confidential information confidential, to use it only to work with DIA'LOG as permitted by these Terms, and not to disclose it to anyone else.

You also agree not to use our confidential information or the Platform to identify, approach, solicit, or do business directly with our manufacturing partners or suppliers in order to source or produce pieces outside DIA'LOG, or otherwise to circumvent us.

Your data and privacy

How we handle personal data is described in our Privacy Policy, which forms part of these Terms. Where you use the Platform to manage information about your own clients, you are the controller of that data and we act as your processor, on the terms of our data processing agreement.

Availability and disclaimer

We work hard to keep the Platform available and reliable, but we can’t guarantee it will always be uninterrupted, timely, or error-free. To the extent permitted by law, the Platform is provided “as is” and “as available”, without warranties of any kind beyond those we can’t exclude under applicable law.

Suspension and ending your membership

Either of us may end the membership: you, by cancelling; us, with reasonable notice, or sooner if you seriously breach these Terms. We may also suspend access where necessary — for example, for non-payment or misuse — after giving you notice where practical.

When your membership ends, your right to use the Platform — and to use any Catalog Content — stops. For a reasonable period afterwards, we’ll give you a chance to export your data before we delete it, unless we’re required to keep it. Some obligations are meant to continue after your membership ends, including the restrictions on our Catalog Content, confidentiality, and any fees already due.

Limitation of liability

To the extent permitted by law, neither party is liable for indirect or consequential losses (such as lost profits) arising from the Platform. Our total liability to you relating to the Platform and your membership is limited to the membership fees you paid us in the 12 months before the claim.

Importantly, this limit relates only to the Platform and your membership. It does not apply to, limit, or govern any jewelry order — each jewelry order is covered by its own sales invoice. Nothing in these Terms limits any liability that cannot be limited under applicable law.

Changes to these terms

We may update these Terms from time to time. When we make material changes, we’ll update the “last updated” date above and, where appropriate, let members know. If you keep using the Platform after a change takes effect, that counts as accepting the updated Terms.

General

These Terms (together with the Privacy Policy and, for members, the data processing agreement) are the entire agreement between us about the Platform, and replace any earlier understanding about it. If any part is found unenforceable, the rest still applies. A delay in enforcing a right isn’t a waiver of it. You and DIA'LOG are independent parties — these Terms don’t create a partnership or agency between us. We may send notices to the email associated with your account.

Governing law

These Terms are governed by the laws of Hong Kong, and any dispute relating to them or to the Platform is subject to the exclusive jurisdiction of the Hong Kong courts.

Contact us

Questions about these Terms? Email hello@dialogjewelers.com.